Embrace Technology, but Use Caution

Today’s essential equipment, such as laptops or cellphones, can be a roadblock to building rapport with patients if they are not implemented correctly, adds Cheri Bankston, RN, MSN, senior director of clinical advisory services at naviHealth, a Cardinal Health company.

If you face the computer and not the patients, it appears that you are talking to the computer, and not the patient, she points out.

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